Terms of Service

By accessing or using ParroConnect, you agree to be bound by these Terms of Service and all applicable laws. If you do not agree, do not use the platform.

These terms constitute a binding legal agreement between you (the clinic, doctor, or staff member) and ParroConnect

PRA is a B2B platform intended for use by:

• Licensed medical practitioners registered with the Medical Council of India or equivalent state councils
• Clinic administrators and reception staff authorised by a licensed practitioner
• Healthcare institutions with valid registration under applicable Indian law

You may use PRA solely for lawful clinical management purposes, including:

• Managing patient appointments and queues
• Sending WhatsApp-based reminders and health communications
• Recording prescriptions and clinical notes
• Responding to patient queries via the dashboard

You must not:

• Use PRA to store or process data for purposes unrelated to patient care
• Share login credentials with unauthorised individuals
• Attempt to reverse-engineer, scrape, or replicate the platform
• Send unsolicited commercial messages (spam) through the WhatsApp integration
• Use PRA to misrepresent your qualifications or offer unregistered medical services

PRA is offered on monthly and annual subscription plans. Prices are as listed on our Pricing page and are inclusive of GST unless stated otherwise.

• Subscriptions auto-renew unless cancelled at least 7 days before the renewal date
• Refunds are available within 7 days of initial purchase if the platform has not been used
• We reserve the right to change pricing with 30 days advance written notice

You retain full ownership of all patient data entered into PRA. By using the platform, you grant PRA a limited licence to process this data solely to provide the service. We do not claim ownership of any patient records.

We target 99.5% monthly uptime. Planned maintenance will be communicated at least 24 hours in advance. We are not liable for service interruptions caused by WhatsApp/Meta platform outages, internet connectivity issues, or force majeure events.

Either party may terminate the subscription at any time. Upon termination, your access is revoked immediately. Your data remains available for export for 30 days post-termination and is permanently deleted within 12 months.

PRA is a clinic management tool and does not constitute medical advice. We are not liable for clinical decisions made using the platform. Our total liability to you in any 12-month period shall not exceed the subscription fees paid during that period.

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Chennai, Tamil Nadu.

For queries: support@parroconnect.com